Cado World Returns & Refunds Policy – Ensuring Your Satisfaction Every Step of the Way

At Cado World, we are passionate about the quality and care that goes into each product we offer. If for any reason you are not fully satisfied with your purchase, our simple and transparent Returns & Refunds Policy is designed to ensure a smooth and hassle-free experience.

Return Eligibility:
You may return any product in its original, unused condition, including all packaging, tags, and accessories, within 30 days of receiving your order. The item must be undamaged and unused for us to process your return.

How to Return:
To initiate a return, simply reach out to our customer support team at support@cadoworld.com. Once your return request is reviewed and approved, we will provide you with detailed instructions on how to send the product back to us.

Refund Process:
Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be credited back to your original payment method, and you will be notified via email once the refund has been completed.

Exchanges:
If you would like to exchange your item for a different design, size, or color, please contact us within 30 days of receiving your order. Exchanges are subject to product availability. Our team will help facilitate the exchange process.

Return Shipping Costs:
The cost of return shipping is generally the responsibility of the customer. However, if the item arrived damaged, defective, or incorrect, Cado World will cover the cost of return shipping.

Non-Returnable Items:
Some items are non-returnable, such as custom or personalized products. These items can only be returned if they are defective or damaged upon arrival. If you have any concerns about your personalized order, please contact us as soon as possible.

Fraud Prevention Mechanism:
As part of our commitment to a secure and trusted shopping environment, if a single customer (using the same Virtual Payment Address, or VPA) completes more than five transactions, the amount for these transactions will be held for 45 days. This measure helps us ensure safe transactions for all our customers.

We are committed to ensuring that your experience with Cado World is enjoyable and satisfying. If you have any questions about our Returns & Refunds Policy or need assistance with a return or exchange, please contact us at support@cadoworld.com.

Thank you for choosing Cado World – we’re here to make shopping for your pets as enjoyable as it is for you