Cado World Dispute Resolution Policy – Resolving Issues with Fairness and Respect

At Cado World, we are committed to ensuring that any disputes or concerns you have regarding our products or services are resolved promptly and fairly. This policy outlines the steps we will take to address any issues you may encounter while shopping with us.

Informal Resolution:

If you experience any issues or have concerns about your order or experience on our website, we encourage you to reach out to us directly at support@cadoworld.com. Our customer service team is dedicated to resolving disputes amicably and will work with you to find a fair and satisfactory solution. We believe in open communication and aim to resolve any issues quickly and efficiently.

Formal Dispute Resolution:

If we are unable to resolve the dispute informally, the matter will be addressed through binding arbitration, in accordance with the laws of your country of residence. Arbitration provides a more efficient, confidential, and less costly method of resolving disputes compared to traditional court proceedings. It ensures that all matters are handled with fairness and respect for both parties involved.

Exceptions to Arbitration:

There are a few exceptions to the arbitration process:

• Intellectual Property Disputes: Disputes related to the ownership or use of intellectual property (such as trademarks, patents, or copyrights) may be brought before a court of law without the need for arbitration.
• Legal Rights and Remedies: In certain cases, you may still seek legal action in court if required by applicable laws.

We are committed to resolving disputes in a manner that reflects the values of integrity and respect. Should you have any questions or need assistance, don’t hesitate to contact us at support@cadoworld.com.

Thank you for being a valued member of the Cado World community!